Soon after I posted about my problems with an order I'd made from Avenue.com, I was contacted by someone from the company. They really wanted to make things as right as they could and today I got my Yanuk jeans (they look and fit great!) and they threw in a top and some perfume for my troubles.
I'm glad they were so attentive and I appreciate everything they've done. I would advise them to be a bit more careful in the future about posting stuff for sale on the website when they don't have it in stock yet without saying so, but I do feel better about doing business with them in the future.
All's well that ends well.
Tuesday, January 15, 2008
Wednesday, January 9, 2008
Do we really have an easier time than plus-sized women?
I've heard it said that we "tweeners" don't have the same problems as the fuller-figured ladies because we have more choices than those who must exclusively shop for plus sizes. We can go into the same stores as the thinner chicks and pretty much wear the same things they do, while plus-sized women are trapped by limited choices in where to shop and the variety of clothing available.
Having seen what's available for the plus-sized set, it's definitely better than it was even 10 years ago but it is definitely true there is still not enough stylish and high-quality wear for these women, at least compared to the rest of the market. The higher the size number, the slimmer the pickings get and the yuckier the designs.
But is it really easy street if you're a "tweener?" Sure, we have more to pick from...in theory. Just because it's there doesn't mean you can wear it. Sometimes the larges and extra larges fit more like smalls and mediums. Sometimes the pants or skirts just aren't flattering on a woman with large legs or a wide posterior even though the number says it's supposed to fit. Sometimes the tops aren't meant for a woman with a large bust or a little bit of a tummy.
And in some ways, it's worse. It's like Tantalus who can see the water and the grapes but can't have any of it. At least if you're a size 28, you know nothing in the regular stores is going to fit you. But when you're just over the line, they wave at you, teasing you, taunting you because the world of Everybody Else is juuuust beyond your reach. And besides, who the heck designs something with size 14 as the median? When you look at something on a mannequin or in a magazine, you really have no idea how it would look on you. A dress might look sweet on a gal who's lithe but look frumpy on you. Believe me, I live it every day.
Having seen what's available for the plus-sized set, it's definitely better than it was even 10 years ago but it is definitely true there is still not enough stylish and high-quality wear for these women, at least compared to the rest of the market. The higher the size number, the slimmer the pickings get and the yuckier the designs.
But is it really easy street if you're a "tweener?" Sure, we have more to pick from...in theory. Just because it's there doesn't mean you can wear it. Sometimes the larges and extra larges fit more like smalls and mediums. Sometimes the pants or skirts just aren't flattering on a woman with large legs or a wide posterior even though the number says it's supposed to fit. Sometimes the tops aren't meant for a woman with a large bust or a little bit of a tummy.
And in some ways, it's worse. It's like Tantalus who can see the water and the grapes but can't have any of it. At least if you're a size 28, you know nothing in the regular stores is going to fit you. But when you're just over the line, they wave at you, teasing you, taunting you because the world of Everybody Else is juuuust beyond your reach. And besides, who the heck designs something with size 14 as the median? When you look at something on a mannequin or in a magazine, you really have no idea how it would look on you. A dress might look sweet on a gal who's lithe but look frumpy on you. Believe me, I live it every day.
Sunday, January 6, 2008
Avenue.com Sucks!
Avenue.com is giving prominent billing to its line of premium/designer denim, which includes jeans by Seven7 (not 7 For All Mankind, different company), Jordache, Antik, and Yanuk. It started advertising the Yanuk and Antik lines about a month ago. I decided to give the Yanuks a try, since there was a sale running at that time.
I ordered the jeans and I get a note saying there was delay in getting the items from the manufacturer and that the jeans will be shipped December 12. Then I get another e-mail saying it will be shipped on December 14, with a promise of more notices if shipping is delayed any further. I didn't receive any more e-mails, so I assumed my order was shipped on December 14.
I waited 7 business days and when nothing came, I contacted Avenue.com's customer service. The reply I got said that shipping was delayed until January 4. I sent an e-mail back, pointing out the jeans were prominently featured on the website with no indication they were not yet available and that I didn't receive any notice about further delays in shipping. The reply I got was apologetic, saying there was no intent to deceive anyone.
Just now I read on the Curvy Chick board that someone else tried to order the jeans online and this time got a message that they won't ship now until January 16! Did I get notice of this? Nope! But Avenue keeps clogging my inbox with advertising and crap even though I left any requests for e-mails and promo stuff unchecked on my order form!
At least Avenue won't take any new orders until the items are in stock but I really wonder what the heck is going on. I understand that this is a common MO for them. Perhaps they advertised this in December to boost Christmas sales numbers (even though they do not charge you if they don't ship anything). Or perhaps they did get the items and they were subpar in quality, which would be bad because they are expensive. Whatever the case, a company that is so sloppy about keeping its customers informed and offers things for sale it doesn't have in stock sucks. They're lucky I haven't cancelled this order...yet. But it is definitely the last time I will order from them.
Beware!
I ordered the jeans and I get a note saying there was delay in getting the items from the manufacturer and that the jeans will be shipped December 12. Then I get another e-mail saying it will be shipped on December 14, with a promise of more notices if shipping is delayed any further. I didn't receive any more e-mails, so I assumed my order was shipped on December 14.
I waited 7 business days and when nothing came, I contacted Avenue.com's customer service. The reply I got said that shipping was delayed until January 4. I sent an e-mail back, pointing out the jeans were prominently featured on the website with no indication they were not yet available and that I didn't receive any notice about further delays in shipping. The reply I got was apologetic, saying there was no intent to deceive anyone.
Just now I read on the Curvy Chick board that someone else tried to order the jeans online and this time got a message that they won't ship now until January 16! Did I get notice of this? Nope! But Avenue keeps clogging my inbox with advertising and crap even though I left any requests for e-mails and promo stuff unchecked on my order form!
At least Avenue won't take any new orders until the items are in stock but I really wonder what the heck is going on. I understand that this is a common MO for them. Perhaps they advertised this in December to boost Christmas sales numbers (even though they do not charge you if they don't ship anything). Or perhaps they did get the items and they were subpar in quality, which would be bad because they are expensive. Whatever the case, a company that is so sloppy about keeping its customers informed and offers things for sale it doesn't have in stock sucks. They're lucky I haven't cancelled this order...yet. But it is definitely the last time I will order from them.
Beware!
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