While I was stuck home during the wildfires earlier this week (my job closed for three days), I had a little too much quality time with shopping via the internet. Thanks to the California Style blog, I discovered the Harmony Lane website. Harmony Lane is a Beverly Hills boutique popular with celebrities, particularly t.v. stars. But don't let that stop you. The stuff they have is on par pricewise with other hot-with-celebs L.A. boutiques like Kitson, Lisa Kline, Intuition, etc. but there are actually some nice, reasonably-priced items as well. I ordered a long-sleeved tee and really did not expect to get it for another few days, particularly with all of the fires and freeway closures in SoCal.
I ordered the item on Tuesday and I got it yesterday from FedEx! I couldn't believe it. FedEx is awesome. They must've taken a boat or something.
And inside with my order was a personally-addressed, handwritten card from Jess at Harmony Lane thanking me for my business. I'm not Jessica Alba and I didn't order $2000 worth of stuff, but they still went through the trouble. You rarely see that kind of service these days. Nice going, Harmony Lane.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Friday, October 26, 2007
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